Refund policy

✅ Damaged, Defective, or Misprinted Items

If your order arrives misprinted, damaged, or defective, don’t worry — we’ve got you covered. Please contact us within 30 days of delivery with your order number and photos of the issue. We’ll quickly send a replacement at no extra cost or issue a refund.

❌ Change of Mind, Size, or Color Selection

Because each product is made to order, we cannot accept returns or exchanges for items ordered in the wrong size, color, or simply due to a change of mind. Please use our sizing charts and product details to ensure the right fit before placing your order.

📦 Return Address

In most cases, items do not need to be physically returned. If a return is required, we will provide you with instructions once you reach out.

📨 How to Start a Return

To report an issue, please email us at info@downbeachsupplyco.com with your order number, a description of the problem, and photos if applicable.